Privacy Policy

Welcome to MinstrelConnect Marketplace ("Platform," "we," "us," or "our").

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile applications, booking services, training marketplace, event publishing features, messaging systems, and related services.

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

A. Personal Information

When you create an account, book services, publish events, or subscribe, we may collect:

• Full name
• Stage name
• Email address
• Phone number
• Location (City, State, Country)
• Date of birth
• Profile photo
• Musical role or profession
• Ministry affiliation (optional)
• Payment information (processed securely via third-party providers)

B. Professional & Profile Information (For Talents)

• Instruments played
• Vocal range
• Years of experience
• Bio/testimony
• Media uploads (audio, video, images)
• Availability calendar
• Pricing packages
• Training offerings
• Event listings

C. Transaction Information

• Booking details
• Payment amounts
• Subscription status
• Training enrollments
• Event purchases

D. Communication Data

• Messages exchanged between users
• Customer support requests
• Booking negotiations
• Notifications and alerts

E. Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Cookies and tracking technologies
• Usage analytics

We use collected information to:

• Create and manage user accounts
• Facilitate bookings and training sessions
• Process payments and subscriptions
• Enable messaging between users
• Publish and manage events
• Improve search and talent discovery
• Provide customer support
• Send notifications and service updates
• Prevent fraud and unauthorized activity
• Improve platform performance and user experience

Payments are processed securely through third-party providers such as Stripe, PayPal, and Flutterwave (if applicable). We do not store full credit card information on our servers. Payment providers process your financial data according to their own privacy policies.

We do not sell your personal information. We may share information with:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Legal authorities when required by law
• Service providers assisting with platform operations

Public profile information (such as stage name, instrument, reviews, event listings) may be visible to other users.

We use cookies and similar technologies to maintain login sessions, remember preferences, analyze platform usage, improve performance, and deliver personalized experiences.

You may disable cookies via your browser settings; however, some features may not function properly.

Any content you upload (videos, audio, profile descriptions, reviews, event listings) may be publicly visible. You are responsible for ensuring that your uploaded content does not violate copyright, privacy, or intellectual property laws.

We retain your information for as long as your account is active, as needed to comply with legal obligations, to resolve disputes, and to enforce agreements. You may request account deletion at any time.

Users may request deletion of their account, remove uploaded content, and cancel subscriptions. Upon deletion, personal data will be removed except where legally required to retain it.

We implement reasonable security measures including encrypted data transmission (SSL), secure payment processing, access controls, fraud detection systems, and account verification measures. However, no online platform is 100% secure.

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided information, please contact us immediately.

If you access the Platform from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions where our service providers operate.

Depending on your jurisdiction, you may have rights to access your personal data, correct inaccurate data, request deletion, restrict processing, withdraw consent, and request data portability.

Requests may be submitted to: info@minstrelconnect.com

The Platform may contain links to external websites (YouTube, Spotify, social media, etc.). We are not responsible for their privacy practices.

Funds held in escrow for bookings are managed through payment processors. Dispute resolution may require review of transaction and communication data.

Subscription data is used for account tier management, feature access control, billing management, and renewal reminders. You may cancel subscriptions at any time.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Platform constitutes acceptance of revised terms.

• Platform Name: Minstrel Connect
• Email: info@minstrelconnect.com
• Address: 16798 Accolade Way, Conroe TX 77385
• Phone: 789-499-6416